Refund-Policy

Our Commitment to Customer Satisfaction

At AiryHosting, we stand behind the quality of our hosting services. We offer a 15-Day Money-Back Guarantee for new customers to try our services risk-free.

This policy explains in detail how our refund process works, what is covered, and what is not covered under our money-back guarantee.

15-Day Money-Back Guarantee

Who is Eligible?

✓ NEW customers only making their first purchase with AiryHosting
✓ Applied to hosting plans only (Static Hosting, WordPress Hosting, Shared Hosting)
✓ Valid for 15 days from the date of initial payment
✓ One refund per customer (per email address, phone number, and payment method)

What is Covered?

The 15-day money-back guarantee covers:

• Static Hosting Plan (all tiers)
• WordPress Hosting Plans (all tiers)
• Shared Hosting Plans (all tiers)

Full refund of the hosting plan fee only.

What is NOT Refundable

The following items are non-refundable under all circumstances:

❌ Domain Names

• Domain registration fees
• Domain renewal fees
• Domain transfer fees
• Premium domain fees
• Domain privacy/WHOIS protection fees

Reason: Domain registrations are processed through third-party registrars and incur immediate costs that cannot be recovered.

❌ SSL Certificates

• SSL certificate purchase fees
• SSL certificate renewal fees
• Premium SSL certificates
• Wildcard SSL certificates

Reason: SSL certificates are issued by certificate authorities and cannot be refunded once issued.

❌ Add-On Services

• Dedicated IP addresses
• Additional storage
• Additional bandwidth
• Email accounts (beyond plan limits)
• Website migration services
• Setup fees (if any)

❌ Renewal Payments

• Service renewal charges
• Upgrades after initial purchase
• Any payment made after the first billing cycle

Reason: The money-back guarantee applies only to the initial purchase to try our services.

❌ Accounts with Violations

• Accounts suspended for Terms of Service violations
• Accounts terminated for spam or abuse
• Accounts involved in illegal activities
• Accounts with resource abuse
• Accounts with chargeback disputes

Refund Request Process

Step 1: Submit Request

1. Login to your client portal: https://my.airyhosting.com
2. Open a support ticket in the "Billing & Accounts" department
3. Subject: "Refund Request - [Your Domain/Service]"
4. Include the following information:
   • Order number or invoice number
   • Reason for refund request
   • Date of original purchase
   • Any relevant details

Step 2: Data Backup (CRITICAL)

BEFORE submitting your refund request:

• Download all website files via FTP/Plesk
• Export all databases (MySQL/MariaDB)
• Save all email accounts and messages
• Backup any configuration files
• Document your DNS settings

⚠️ WARNING: All data is permanently deleted upon refund approval. We cannot recover your data after deletion.

Step 3: Review Process

• Our billing team reviews your request within 2 business days
• We may ask clarifying questions
• We verify eligibility against our policy
• We check for policy violations or abuse

Step 4: Refund Approval or Denial

If Approved:

• You receive email confirmation
• Account access is immediately disabled
• All data is scheduled for deletion
• Refund is processed to original payment method

If Denied:

• You receive email with reason for denial
• You may appeal the decision with additional information
• Final decision rests with management

Step 5: Refund Processing

• Refund initiated within 7 business days of approval
• Processed through Razorpay payment gateway
• Refund credited to original payment method
• Bank processing time: 5-10 business days

Total Timeline: Approximately 12-17 business days from request to bank credit

Refund Calculation Examples

Example 1: Monthly Plan

• Plan: WordPress-Lite (₹149/month)
• Purchase Date: November 1, 2025
• Refund Request: November 10, 2025 (Day 9)
• Eligible: YES ✓
• Refund Amount: ₹149 (full amount)

Example 2: Annual Plan

• Plan: WordPress-Pro (₹999/year - normally ₹1,788)
• Purchase Date: November 1, 2025
• Refund Request: November 12, 2025 (Day 11)
• Eligible: YES ✓
• Refund Amount: ₹999 (full annual payment)

Example 3: With Domain + Hosting

• Hosting: Static-Pro (₹149/month)
• Domain: example.com (₹699/year)
• Total Paid: ₹848
• Refund Request: Within 15 days
• Refund Amount: ₹149 (hosting only)
• Domain: Non-refundable, remains yours

Example 4: After 15 Days

• Plan: Any hosting plan
• Purchase Date: November 1, 2025
• Refund Request: November 20, 2025 (Day 19)
• Eligible: NO ✗
• Refund Amount: ₹0
• Reason: Outside 15-day guarantee window

Special Circumstances

Prolonged Service Unavailability

If our services are unavailable for 7 consecutive days or more due to issues on our end (not including scheduled maintenance or force majeure):

• Full refund available regardless of 15-day period
• Pro-rata credit for downtime exceeding SLA
• Request via support ticket with details

Service Migration Issues

If we fail to complete a promised migration or setup:

• Full refund of migration fees
• Partial refund consideration on case-by-case basis
• Must be requested within 15 days

Duplicate Charges or Billing Errors

If you were charged incorrectly:

• Full refund of erroneous charges
• No time limit on these refunds
• Processed within 5 business days

Refund Method

All refunds are issued via:

• Razorpay Payment Gateway (original payment method)
• Credited to same card/bank account/UPI used for purchase
• Cannot be issued as cash or check
• Cannot be transferred to another person

Refund Fees:

• No processing fees charged by AiryHosting
• Bank/gateway fees may apply (charged by your bank)
• Currency conversion fees (if applicable)

After Refund is Processed

Immediate Effects:

1. Account Access: Immediately disabled
2. Websites: Taken offline immediately
3. Emails: Stop working immediately
4. Data Deletion: Begins immediately, complete within 24 hours
5. Backups: Deleted from our backup system

You Will Receive:

• Refund confirmation email
• Razorpay transaction receipt
• Account closure confirmation

You Will NOT Receive:

• Access to any data (deleted permanently)
• Future service from same account
• Ability to create new account with same details (if fraud suspected)

Alternatives to Refund

Before requesting a refund, consider these alternatives:

1. Technical Support

• Issue: Website is slow or not loading properly
• Solution: Open a technical support ticket - we can often fix issues quickly
• Contact: support@airyhosting.com

2. Plan Downgrade

• Issue: Service is too expensive for your needs
• Solution: Downgrade to a lower-priced plan
• Note: Pro-rata credit applied to your account

3. Service Credit

• Issue: Not satisfied but want to try other services
• Solution: Convert refund amount to account credit
• Benefit: Use credit for any AiryHosting service (domains, SSL, upgrades)

4. Account Hold

• Issue: Don't need service right now but might later
• Solution: Request temporary account hold (max 30 days)
• Note: Service fee still applies but data is preserved

Denial of Refund Requests

Your refund request may be denied if:

❌ Request submitted after 15-day money-back period
❌ You are not a first-time customer
❌ You previously received a refund from AiryHosting
❌ Account suspended for Terms of Service violations
❌ Account involved in spam, abuse, or illegal activities
❌ Requesting refund for non-refundable items (domains, SSL)
❌ Requesting partial refund for multi-service purchase
❌ Account created with false or fraudulent information
❌ Evidence of service abuse or resource overuse
❌ Chargeback already initiated with your bank

If your request is denied:

• You will receive an email explanation
• You may appeal the decision by providing additional information
• Final decision rests with AiryHosting management

Fraud Prevention

To protect both customers and our business, we monitor for:

• Multiple accounts from same individual attempting multiple refunds
• Patterns of service abuse followed by refund requests
• Fraudulent payment information
• Chargeback fraud
• Identity theft

Suspected fraud will result in:

• Immediate account termination
• Refund denial
• Report to law enforcement
• Legal action for recovery of losses
• Permanent ban from all AiryHosting services

Chargebacks

If You Initiate a Chargeback:

• We prefer you contact us first to resolve issues
• Chargebacks cost us fees and damage our merchant relationship
• Initiating chargeback may result in:
  • Immediate account suspension
  • Permanent account termination
  • Ban from future services
  • Legal action to recover chargeback fees

Legitimate Chargebacks:

If you genuinely did not authorize a charge:

• Contact your bank immediately
• Also notify us: billing@airyhosting.com
• We will cooperate with investigation

Friendly Fraud:

Initiating chargebacks for services received is fraud:

• We will dispute all fraudulent chargebacks
• We will provide evidence to card issuer
• Legal action may be taken

Questions About Refunds?

Before Requesting a Refund:

1. Review this policy carefully
2. Download all your website data and backups
3. Consider alternatives (support, downgrade, credit)
4. Ensure you're within the 15-day window

Need Clarification?

Contact our billing team:

• Email: support@airyhosting.com
• Subject: "Refund Policy Question"
• Phone: +91 9773880721 (10 AM - 6 PM IST, Mon-Sat)

Common Questions:

Q: Can I get a refund after 15 days?
A: No. The 15-day period is strict and cannot be extended.

Q: Can I get refund for my domain?
A: No. Domain registrations are non-refundable under all circumstances.

Q: What if I paid for 1 year upfront?
A: Within 15 days, you'll receive full refund. After 15 days, no refund available.

Q: Can I get partial refund for unused months?
A: No. We do not offer pro-rata or partial refunds except in cases of prolonged service unavailability (7+ days due to our issues).

Q: What happens to my data after refund?
A: All data is permanently deleted immediately upon refund approval. Download your data before requesting refund.

Policy Updates

• This refund policy may be updated periodically
• Material changes will be communicated via email
• Continued use after changes indicates acceptance
• Always check the "Last Updated" date at the top

Legal Compliance

This refund policy complies with:

• Consumer Protection Act, 2019 (India)
• Information Technology Act, 2000 (India)
• Indian Contract Act, 1872
• Reserve Bank of India (RBI) Guidelines for online refunds

Contact Information

NXlogy Solutions Private Limited (AiryHosting)

Registered Office:
D 31, 3rd Floor
Sector 10, Noida 201301
Uttar Pradesh, India

Billing & Refunds:
Email: support@airyhosting.com
Phone: +91 9773880721
Portal: https://my.airyhosting.com

Business Hours:
Monday - Saturday: 10:00 AM - 6:00 PM IST
Sunday: Closed

Summary

✓ 15-day money-back guarantee for new customers
✓ Hosting plans only (not domains, SSL, add-ons)
✓ One refund per customer (lifetime)
✓ Full refund of hosting fee within 15 days
✓ 7 business days to process after approval
✓ 5-10 business days for bank credit
✗ No refunds after 15 days
✗ No partial refunds for pro-rata usage
✗ No refunds for policy violations

Last Updated: November 12, 2025
Version: 1.0
Effective Date: November 12, 2025

We are committed to fair and transparent refund practices while protecting our business from abuse. If you have any questions about this policy, please contact our billing team.