Privacy-Policy

Our Commitment to Your Privacy

At AiryHosting (operated by NXlogy Solutions Private Limited), we are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains:

• What information we collect
• How we use your information
• How we protect your information
• Your rights regarding your information
• How to contact us about privacy concerns

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Registration:

• Full name
• Email address
• Phone number
• Physical address
• Company name (for business customers)
• GST number (for Indian businesses)
• Password (encrypted)

Payment Information:

• Billing address
• Payment method details (processed securely via Razorpay)
• Transaction history
• Invoice details

Support Communications:

• Support tickets content
• Email correspondence
• Phone call may records (when you contact us)
• Chat transcripts
• Attachments you send

Optional Information:

• Additional contact persons
• Tax identification numbers
• Business registration documents
• Preferred communication methods

1.2 Information Collected Automatically

Technical Information:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring URLs
• Pages visited on our website
• Time and date of visits
• Click patterns and navigation

Server and Hosting Data:

• FTP/SSH access logs
• Control panel (Plesk) access logs
• Email sending patterns
• Bandwidth usage statistics
• Storage usage statistics
• CPU and RAM usage statistics
• Database query patterns
• Error logs and system logs

Cookies and Tracking:

• Session cookies for login authentication
• Preference cookies for settings
• Analytics cookies for website improvement
• Security cookies for fraud prevention

1.3 Information from Third Parties

Payment Gateway (Razorpay):

• Transaction status
• Payment method verification
• Fraud detection data

Domain Registrars:

• Domain ownership information
• WHOIS data
• Domain transfer status

Security Services:

• Malware scan results
• Spam filtering data
• Threat intelligence data

2. How We Use Your Information

2.1 Service Provision

• Create and manage your hosting account
• Process payments and generate invoices
• Provide access to control panel (Plesk)
• Configure and manage your hosting services
• Monitor server performance and security
• Troubleshoot technical issues

2.2 Communication

• Send service-related notifications
• Respond to support inquiries
• Send billing and payment reminders
• Provide important security alerts
• Send system maintenance notices
• Newsletter and promotional emails (with your consent)

2.3 Security and Fraud Prevention

• Detect and prevent fraud
• Monitor for abuse and policy violations
• Identify and block spam
• Protect against security threats
• Investigate suspicious activities
• Comply with legal obligations

2.4 Service Improvement

• Analyze usage patterns
• Improve website functionality
• Enhance customer experience
• Develop new features
• Optimize server performance
• Conduct customer satisfaction surveys

2.5 Legal Compliance

• Comply with Indian laws and regulations
• Respond to law enforcement requests
• Enforce our Terms and Conditions
• Protect our legal rights
• Process tax obligations (GST, etc.)

3. Legal Basis for Processing (GDPR Compliance)

For customers in the European Union, we process your data based on:

Contract Performance:

• Processing necessary to provide hosting services you signed up for

Legitimate Interests:

• Security monitoring and abuse prevention
• Service improvement and optimization
• Fraud detection
• Direct marketing (with opt-out)

Legal Obligation:

• Tax compliance (GST, VAT)
• Law enforcement requests
• Court orders

Consent:

• Optional marketing communications
• Cookies (beyond essential cookies)
• Special processing requests

4. How We Share Your Information

4.1 Service Providers (Data Processors)

We share information with trusted third-party service providers:

Payment Processing:

• Razorpay: Payment gateway for processing transactions
• Only transaction data shared
• Subject to Razorpay's privacy policy

Infrastructure Providers:

• Data Center: Server hosting facility
• DNS Provider: Domain name system services
• CDN Provider: Content delivery (if used)
• Backup Services: Off-site backup storage

Security Services:

• Malware Scanners: Automated security scanning
• Spam Filters: Email spam detection
• SSL Providers: Certificate authorities for HTTPS

Communication Services:

• Email Service: Transactional email delivery
• SMS Provider: SMS notifications (if opted-in)
• Support Software: Helpdesk and ticketing system

All service providers:

• Sign data processing agreements
• Comply with applicable privacy laws
• Use data only for specified purposes
• Maintain appropriate security measures

4.2 Legal Requirements

We may disclose your information when required by law:

✓ Government Authorities:

• Law enforcement requests with proper authorization
• Court orders and subpoenas
• National security directives
• Tax authorities (for tax compliance)

✓ Legal Proceedings:

• Defending against legal claims
• Enforcing our Terms of Service
• Protecting rights and safety
• Copyright enforcement (DMCA)

✓ Compliance:

• Information Technology Act 2000 (India)
• Data protection regulations
• Financial regulations
• Industry standards

4.3 Business Transfers

In the event of:

• Merger or acquisition
• Sale of business or assets
• Bankruptcy or restructuring

Your information may be transferred to successor entities, subject to:

• Continued protection under this Privacy Policy
• Notification to customers
• Option to delete account before transfer

4.4 With Your Consent

We may share information with your explicit consent:

• Third-party integrations you authorize
• Public testimonials (with permission)
• Case studies (anonymized)
• Referral programs

4.5 What We DON'T Share

We NEVER sell, rent, or trade your personal information to:

• Marketers or advertisers
• Data brokers
• Unrelated third parties
• Spammers

5. Data Security

5.1 Security Measures

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Encrypted passwords (bcrypt hashing)
• Secure server infrastructure
• Regular security audits
• Firewall protection
• Intrusion detection systems
• Malware scanning
• DDoS protection

Physical Security:

• Secure data center facilities
• 24/7 surveillance
• Biometric access controls
• Fire suppression systems
• Redundant power supply

Administrative Security:

• Limited staff access to data
• Background checks for employees
• Non-disclosure agreements
• Regular security training
• Incident response procedures

5.2 Data Retention

Active Accounts:

• Account data: Retained while account is active
• Transaction records: 7 years (tax compliance)
• Support tickets: 2 years
• Server logs: 30 days
• Backups: 7 days

Closed Accounts:

• Account data deleted: 7 days after closure
• Financial records: 7 years (legal requirement)
• Legal holds: Retained as necessary

5.3 Data Breaches

In the event of a data breach:

• We will notify affected users within 72 hours
• We will notify relevant authorities as required
• We will provide details of the breach
• We will outline remedial steps taken
• We will offer assistance to affected users

6. Your Privacy Rights

6.1 Right to Access

• Request copies of your personal data
• Receive data in structured, machine-readable format
• Response within 30 days

6.2 Right to Correction

• Update inaccurate or incomplete information
• Correct errors in your account details
• Update via control panel or support ticket

6.3 Right to Deletion

• Request deletion of your personal data
• Subject to legal retention requirements
• Some data may need to be retained for accounting/legal purposes

6.4 Right to Portability

• Export your data in common formats
• Transfer data to another service provider
• Available via control panel or support request

6.5 Right to Opt-Out

• Unsubscribe from marketing emails
• Disable non-essential cookies
• Opt-out of analytics tracking
• Stop SMS notifications

6.6 Right to Object

• Object to processing for direct marketing
• Object to automated decision-making
• Request human review of automated decisions

6.7 Right to Lodge Complaint

• File complaint with data protection authority
• Contact supervisory authority in your jurisdiction
• We will cooperate with investigations

6.8 How to Exercise Rights

To exercise any privacy rights:

1. Email: privacy@airyhosting.com
2. Subject: "[Right Name] Request"
3. Provide: Account email, description of request
4. Verification: We may request ID verification
5. Response: Within 30 days of verified request

7. International Data Transfers

7.1 Server Location

• Primary servers located in United States
• Backups may be stored in multiple locations
• Data transferred across borders as necessary

7.2 Transfer Safeguards

For EU customers:

• Standard Contractual Clauses (SCCs)
• Adequate protection mechanisms
• GDPR compliance requirements

For Indian customers:

• IT Act 2000 compliance
• Data localization as required by law

8. Cookies and Tracking

8.1 Types of Cookies We Use

Essential Cookies:

• Session authentication (login)
• Security verification
• Load balancing
• Cannot be disabled (required for service)

Functional Cookies:

• Language preferences
• Theme preferences
• Remember me functionality
• Can be disabled (affects user experience)

Analytics Cookies:

• Website usage statistics (Google Analytics)
• Performance metrics
• User behavior analysis
• Can be disabled

Marketing Cookies:

• Advertising campaigns tracking
• Retargeting ads
• Conversion tracking
• Can be disabled

8.2 Third-Party Cookies

We use services that may set cookies:

• Google Analytics (website analytics)
• Razorpay (payment processing)
• Social media platforms (share buttons)

Each has its own privacy policy.

8.3 Your Choices

Browser Settings:

• Block all cookies (may break functionality)
• Block third-party cookies only
• Clear cookies periodically
• Use private/incognito mode

Cookie Consent Banner:

• Accept all cookies
• Reject optional cookies
• Customize cookie preferences

9. Children's Privacy

Age Restriction:

• Our services are NOT directed to anyone under 18
• We do NOT knowingly collect data from children
• Age verification during registration

If We Learn of Child's Data:

1. We delete the account immediately
2. We delete all personal data
3. We notify parents/guardians (if contact available)
4. We refund any payments made

Parents/Guardians: If you believe your child provided information to us:

• Email: privacy@airyhosting.com
• We will delete it promptly

10. Third-Party Links

Our website may contain links to:

• Documentation and tutorials
• Partner websites
• Third-party tools and services
• Social media platforms

We are NOT responsible for:

• Privacy practices of third-party sites
• Content on linked websites
• Security of external services

We recommend:

• Review privacy policies of sites you visit
• Be cautious with personal information
• Use security software when browsing

11. California Privacy Rights (CCPA)

For California residents, additional rights include:

Right to Know:

• Categories of personal information collected
• Sources of information
• Purpose of collection
• Categories of third parties we share with

Right to Delete:

• Request deletion of personal information
• Subject to legal exceptions

Right to Opt-Out:

• Opt-out of "sale" of personal information
• Note: We do NOT sell personal information

Non-Discrimination:

• We will not discriminate for exercising privacy rights

How to Exercise Rights:

• Email: privacy@airyhosting.com
• Subject: "CCPA Privacy Request"
• We respond within 45 days

12. Changes to This Privacy Policy

12.1 Update Process

• We may update this policy periodically
• Material changes: 30 days notice via email
• Minor changes: Updated on website with new date
• Continued use after changes = acceptance

12.2 Notification Methods

How we notify you:

• Email to registered address
• Prominent notice in control panel
• Blog post on airyhosting.com
• Updated "Last Updated" date at top of policy

12.3 Your Options

If you disagree with changes:

• You may close your account before changes take effect
• Export your data before closing
• No penalty for cancellation due to policy changes

13. Contact Us About Privacy

13.1 Privacy Inquiries

For privacy-related questions or concerns:

Email: privacy@airyhosting.com
Subject: "Privacy Inquiry"

Support Portal: https://my.airyhosting.com
Department: Privacy & Compliance

Phone: +91 9773880721
Hours: Monday-Saturday, 10 AM - 6 PM IST

13.2 Data Protection Officer (DPO)

For GDPR-related matters:

Email: dpo@airyhosting.com
Response Time: 30 days maximum

13.3 Mailing Address

NXlogy Solutions Private Limited (AiryHosting)
Attn: Privacy Officer
D 31, 3rd Floor
Sector 10, Noida 201301
Uttar Pradesh, India

13.4 Supervisory Authority

If you're in the EU and unsatisfied with our response:

You have the right to lodge a complaint with:

• Your local data protection authority
• The lead supervisory authority (where we're established)

For India-based users:

• Cyber Crime Cells
• Consumer Forums
• Ministry of Electronics and Information Technology

Summary

What We Collect:

• Account registration details
• Payment information (via Razorpay)
• Technical data (IP, logs, usage)
• Support communications

How We Use It:

• Provide hosting services
• Process payments
• Send important notifications
• Improve our services
• Prevent abuse and fraud

How We Protect It:

• SSL/TLS encryption
• Secure data centers
• Regular security audits
• Limited staff access
• Compliance with privacy laws

Your Rights:

• Access your data
• Correct your data
• Delete your data
• Opt-out of marketing
• File complaints

How to Contact Us:

• Email: privacy@airyhosting.com
• Portal: my.airyhosting.com
• Phone: +91 9773880721

We value your privacy and are committed to protecting your personal information. This policy complies with the Information Technology Act, 2000 (India), GDPR (EU), CCPA (California), and other applicable privacy regulations.

Last Updated: November 12, 2025
Version: 1.0
Effective Date: November 12, 2025

If you have any questions or concerns about this Privacy Policy, please contact us.